Tactical Communication Training 101:
Presented By:
Cindy Campbell, Campbell & co.
April 16, 2015
8:30 am – 12:30 pm
(Registration begins at 8:00 am)
Interactive training sessions on defusing and de-escalating conflict will be presented. The course is designed to provide front-line customer service personnel with tools and options to calmly and effectively address the behaviors and situations encountered during the course of their duties.
Goals of the course are:
• Enhance safety and professionalism
• Reduce Complaints
• Decrease personal stress on the job
• Strengthen credibility
• Improve moral
Session Participants will receive instruction and practice useful tools intended to help create an opportunity for understanding and compliance when dealing with difficult individuals.
Refreshments will be provided
$99.00 for CPPA members – $129.00 for non-members
Location: UC Riverside
Extension Center, Room C
1200 University Avenue
Riverside, CA 92507
Register Online: http://cppaparking.org/Events/Workshops
Pay By Check: Payable to CPPA Workshop
Send to: CPPA Treasurer
c/o Pam Bradshaw
300 Richards Boulevard, Suite 213
Sacramento,CA 95811
Any questions please contact:
Hurry – limited seating!
California Public Parking Association
| 
