- How do I begin creating a newsletter?
- What is the difference between the three newsletter editor systems?
- How do I add subscribers?
- How do I edit an existing newsletter?
- Can I resend a sent newsletter?
- How do I add images to my newsletter using the Genie Editor?
- Can I add music and video to my newsletter using Genie Editor?
- How do I change the newsletter footer contact info?
- What is the difference between Hard and Soft bounces?
- I have a specific problem and would like assistance. How can I contact support?
Once you've logged in, click the "My Newsletters" tab from the main menu. On the following page, click the green "Create Newsletter" button and choose your editor system (we recommend using Genie). Follow the on-screen directions to create your newsletter. For complete step-by-step instructions on creating a newsletter, view our Getting Started Webinar.
The Genie Editor
This is our most advanced and user-friendly editor offering the following features:
- Drag-and-drop interface – rearrange your articles and graphics quickly and easily
- Real-time editing – see your newsletter in the editor exactly how it will appear to your readers
- Unlimited storage and organization for all your images, video and audio files
- Large selection of professionally designed stock templates, buttons, banners, and backgrounds
- Live image and banner editing with Pixlr and Picnik integration as well MNB's built-in Banner Maker
- Limitless customization of headers, fonts, links, colors and article & coupon styles
- Integration with FlyJBA.com and JukeboxAlive.com for importing event calendars and multimedia files
- Much, much more!
The Original Template Editor
MNB's original template editor includes over 100 standard templates allowing you to copy your content directly into a basic format quickly and easily.
The Advanced HTML Editor
Use and edit your own HTML code for complete control over the design and functionality of your newsletter.
Click the "My Subscribers" tab from the main menu. From the sub-menu, click "Add" and follow these two steps.
Select the category you'd like to add your subscribers to by clicking the checkbox beside the category name. Your subscribers can be in as many different categories as you'd like.
Upload your subscribers using one of the following three methods:
Quick Add – add multiple subscribers at a time by pasting or typing them into the form, one per line.
Upload Detailed File – upload a CSV (Comma Separated Values) file to add multiple subscribers at a time, including optional subscriber details such as name, address, phone number, etc.
Form Add – add individual subscribers one at a time, including optional subscriber details.
Click the "My Newsletters" tab from the main menu to see a list of all your previously saved newsletters and click the name of the newsletter you'd like to edit. This will bring you back to the beginning of the editor's set-up process.
*Quick Tip: when using the Genie or original template editor, click the "next" button on the first two subsequent pages to quickly access the editor.
Yes. Simply create a draft copy of the newsletter by clicking "My Newsletters" from the main menu and then "Sent" from the sub-menu. To the right of the newsletter, click the "Copy" icon . You may change the title of the newsletter or just click "Save". This will create an exact duplicate of that newsletter, found under "Drafts" in the submenu. You may continue to edit and send this newsletter as usual.
Once you're inside the Genie editor, put your cursor in the article where you'd like the image to appear. Next, click the small image icon in the upper left of the tool bar to open the media library browser.
Choose from the stock images available in the left-side column, or add your own images by clicking the "Upload Images" button. Next, select the image you'd like to use and click "Insert". On the subsequent "Image Options" box, you may change any formatting details. Finally, click "Apply" and your image should now appear beside your cursor. For more information on adding images, please view the Genie Tutorial Video.
Yes. To begin, place your cursor where you'd like to insert a play button, image, or text link and click the respective audio or video icon in the upper left of the tool bar.
A special media library browser will open. Add your media by clicking the "Add Audio/Video" button, select your files and click "upload." Once your files are uploaded, select the audio or video file you'd like to use along with the graphic you'd like to link it with. Finally, click "insert" and your graphic should appear with the link automatically attached. It may take some time for certain file formats to render before they are ready to play. For more information on adding media, please view the Genie Tutorial Video.
Click the "My Account" tab from the main menu and then "Settings" from the sub-menu. The contact information that appears in your footer is taken from "Member Profile" and "Organization Settings." Change this as you see fit and don't forget to save!
Note: any changes made to this section will only apply to new newsletters. To apply these changes to any previously saved newsletters, you must refresh the newsletter data on each newsletter. To do so, click "My Newsletters" and select the newsletter you want to update. At the bottom of the first subsequent page, check "Refresh Newsletter Data" and click "Save."
A bounce occurs when your newsletter cannot be received by the intended recipient for any particular reason. Bounces occur in two varieties:
A Hard Bounce happens when the email address you are sending to is no longer valid. This is a permanent issue; therefore, the address is removed from your account automatically and no further action is required on your part.
A Soft Bounce happens when a temporary issue prevents your newsletter from getting through. Typically this occurs from a full inbox or a busy server on the other end. These issues are always temporary and it's best to wait 24-48 hours before attempting to resend your newsletter to those bounced addresses.
Customer support can be reached by clicking the "Live Support Online" button at the upper right of any MyNewsletterBuilder screen. This will connect you with one of our support representatives via a live chat window. Live support is available during the following hours:
- Monday - Friday: 8am - 8pm (EST)
- Saturday - Sunday: 11am - 4pm (EST)
Support is also available during these hours by phone at 877-359-5228 or email at email@example.com.