Frequently Asked Questions

FAQ > Email Marketing & e-Newsletter Solutions from MyNewsletterBuilder

Answers for your free trial questions with complete email marketing and e-Newsletter solutions for your needs.

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  MyNewsletterBuilder Help Center
  If you don’t find the answers you’re looking for on this page, please visit our Email Marketing Help Center. You can use the FAQ, Reference Guide, and Search features to find quick answers to your questions.

  Quick Start Guide – Email Marketing in Five Easy Steps
  Click here for 5 Quick Steps to effectively using MyNewsletterBuilder.com to Build your email marketing list and Create-Send-Track & Publish your email marketing and eNewsletters. Many questions from new users are answered in the Quick Start Guide.

  Top 10 FAQ – MyNewsletterBuilder Email Marketing Help Center
  Click here for our Top 10 Most Frenquently Asked Questions page about features and use of MyNewsletterBuilder Email Marketing and eNewsletter Services.

  More FAQ – MyNewsletterBuilder Email Marketing Help Center
  Click here for More Frequently Asked Questions about MyNewsletterBuilder Email Marketing and eNewsletter Software.

  Affiliate Partner Program FAQ – MyNewsletterBuilder Email Marketing Help Center
  Click here for Frequently Asked Questions about our MyNewsletterBuilder Email Marketing Software Affiliate Partner Program.

• Email Marketing or Email Newsletter?

  Get both with MyNewsletterBuilder!

  We offer a complete online Email Marketing and e-Newsletter solution!

  We built MyNewsletterBuilder to make it easy for anyone to Create, Send, and Track rich multimedia html-format emails for permission-based email marketing and email newsletters.

  Email Newsletter is another term for Permission Email Marketing in a visually compelling format that is relevant, content-rich, and requested by email subscribers. By “permission-based” we mean that owners of the email addresses in the subscriber email list have opted voluntarily to receive emails from the sender.

  Because we have always provided permission email marketing and email newsletter services, no spam allowed, our system is built from the ground up to reach subscribers’ in-boxes, avoid spam triggers, and grow your opt-in, permission-based email lists the right way.

  For many of our customers, MyNewsletterBuilder entirely replaces the expense of printing and mailing newsletters and direct marketing – with better, click-trackable results and automated reporting – at a much lower price.

  

  Start Your Free Trial Today – Risk Free – credit card not required

• How do I get started with permission Email Marketing?

  You can start your Email Marketing today with your Free 30-Day Trial or Contact Us at 828-232-0016 x1.

  

  Start Your Free Trial Today – Risk Free – credit card not required

• How do I get started with Email Newsletter marketing?

  You can start your Email Newsletter today with your Free 30-Day Trial or Contact Us at 828-232-0016 x1.

  

  Start Your Free Trial Today – Risk Free – credit card not required

• How do I get started fast?

  Get started fast by signing up for your Free 30-Day Trial and then signing up for your Free Getting Started Webinar.

  

  Start Your Free Trial Today – Risk Free – credit card not required

• How does it work?

  Any time you want to create and send email marketing or e-newsletters, just login, pick any newsletter template (even templates designed for other industries), add content including articles and photos, Preview, Save and Send.

  The newsletter is sent with your name and email address. Replies will come directly to your in-box. Tracking, bounces, subscribe, unsubscribe, and forward-to-a-friend are all handled automatically with live reporting.

• What is the cost?

  MyNewsletterBuilder service starts at $8/month. We offer the lowest priced full-featured email marketing service with your choice of Standard, Bulk Email Marketing, or Unlimited Pricing. We also offer the best pre-payment discounts with the best email marketing and e-Newsletter service in the industry. Your Free 30-Day Trial is free and allows you to use all MyNewsletterBuilder features and send up to 250 emails at no charge. After you sign up for your Free Trial, your dedicated account manager will work with you to determine the best plan for your needs.

• Can I add my own articles and edit my newsletters online?

  Yes, you can easily add and edit all the information in your email marketing and e-newsletters using our Content Management System (CMS) – an online editor with familiar format and editing tools. It’s easy. No special skills or software required.

• Can I add images and streaming Audio + Video + Flash + Multimedia + Events to my emails?

  Yes! We make it easy to integrate music, audio, video, animations, purchases, playlists and events with easy-to-use multimedia tools and eVoiceSpot, JukeBoxAlive, and ByRegion multimedia integration. Unlike other services, there is currently no limit on the media and images you may add to your email blasts.

• Can I use any computer with a web browser?

  Yes, just about. We work hard to maintain compatibility with current and previous versions of favorite web browsers. For example, we regularly test features in Windows, Linux, Mac OS and PC systems using the most popular web browsers:

  • Microsoft Internet Explorer 6.0 and higher for Windows – Standard
  • Mozilla Firefox 3.0 and higher for Windows, Mac OS and Linux – Recommended
  • Safari 3.0 and higher for Windows and Mac OS – Very Fast
  • Google Chrome 2.0 and higher for Windows – Very Fast

  We periodically test the following browsers with MyNewsletterBuilder with good results.

  • Mozilla Firefox 2.0 for Windows, Mac OS and Linux *
  • Camino 1.6 for Mac OS – uses the same display engine as Mozilla Firefox 2.0
  • SeaMonkey Suite 1.1, available for Windows, Mac OS and Linux – Mozilla engine
  • Other web browsers built with the Mozilla engine
  • Opera 9.6 / Opera 10, available for Windows, Mac OS, Linux, Solaris, QNX, OS/2, FreeBSD and BeOS

  Every day, we test popular email clients like Microsoft Outlook, Gmail, Yahoo!, and AOL to ensure that your emails look as good when they arrive as they do when you click Send.

  The Mozilla foundation has announced discontinued security updates for Mozilla Firefox 2.0. Although we intend to continue to support for this version through the summer of 2009, we encourage everyone to update their web browsers to the most recent version.

• Will I have access to Tracking Reports and List Segmentation?

  Yes! You can see your results update live as subscribers open and click links in your newsletters. We provide a detailed report on every newsletter you send including open rates, click-through, and subscriber status. You can create special Segmented Lists for targeted email marketing based on report data. With our survey feature – included at no extra charge – you can create special Segmented Lists based on survey responses.

• Can I personalize and Mail Merge contact information in my email marketing and e-Newsletters?

  Absolutely! It’s easy to automatically pre-filled your picture, formatted contact and other information to personalize your newsletters and emails with your own information, which can be edited at any time.

  To personalize emails on the receiving end, our email marketing features make it easy to “e-mail merge” standard subscriber data like first name or address – and custom subscriber fields you’ve added – into your email messages, so that each email contains personalized content. In any case, every subscriber will receive an individual email sent to only one email address, even if you sent your email to millions.

• Can I personalize my Subscription Box, Sign-up and Subscriber Preference pages?

  Yes! We provide easy-to-use Signup Builder for Custom Email List Building Subscription Forms. We also provide a complete Secure-Subscribe system for customizable email list signup forms and subscription preference pages so that you can add your brand and images to all aspects of your MyNewsletterBuilder service.

• Can I publish my email marketing to create online Web Pages and generate Search Engine traffic?

  Yes! Your email newsletters can be viewed as an online web page automatically. Use our Publish-to-Web feature to make your content available to search engines and potential subscribers through eNewsStandOnline. Linking from your published email content to your web site or profile pages is a great way to built traffic and page rank.

• Can I automate Follow-up Emails?

  Yes! Auto-Series lets you email subscribers, reinforce your message and send targeted emails in an easy-to-read progression that’s fresh, concise and non-repetitive. Subscribers always start at the beginning and receive emails in the intervals and order you choose.

• Can I build my Email Lists with MyNewsletterBuilder?

  Yes! It’s easy with our automated List Building tools.

  • Import your address book, existing customers, and business emails using Subscriber Categories
  • Add secure-subscribe™ sign-up box to your web page with our Custom Subscription Form builder
  • Add Forward to a Friend and Subscribe links to the top of your emails and newsletters
  • Add your newsletters to Search Engine Results using our Publish-to-Web feature
  • Promote your e-newsletter as the best way to learn about special promotions and announcements
  • Include your friends and colleagues in your email marketing and email newsletters
  • Always ask for email addresses and permission to send your e-Newsletter

  We make it easy!

• Can I keep all my newsletters in my account and Publish an online Archive?

  Yes! Any of your newsletters (emails) can then be accessed online, bookmarked, forwarded, published online and listed in your archive. You can include a link to the archive in your newsletters and on your website and profile pages.

  You can use our Publish-to-Web feature to create a search-engine-friendly online directory of past and current issues – and to create an online RSS news feed.

  Use our Archive feature so that you can store past issues in your account but out of the way of your current and recent newsletters. Archived newsletters can be published online and unarchived for editing.

• How is my Personal and Subscriber Information Protected?

  All account information, including your subscriber email lists and other data, is your property and protected under our Privacy Policy and Terms of Service. We do not use, share or sell your private data. Read our Privacy Policy for more information.

  For subscriber privacy, please click to learn more about secure-subscribe™, our complete encrypted email list and subscriber preference management system.

  For health, healing arts and wellness providers, our secure-subscribe™ is exactly what you need to maintain your HIPAA compliance and legal privacy standards. Each contact receives an individual email with no embedded data for any other subscribers. List members may subscribe and unsubscribe automatically through our encrypted subscriber system and update or delete contact information through an automatic secure encrypted connection.

• How do I get Live Support help with my questions?

  We offer always free, live, friendly Customer Support. We will be glad to answer your questions and show you just how easy it is to get started. We’re here to help. You can Contact Us by Phone, Email, or Live Chat.

  

  To see a Live Tour and Q&A session from the comfort of your own computer, sign up for a Free Webinar today.

  

  If you have started your Free Trial, we’ll happily walk you through the answers to your questions.

  

  Start Your Free Trial Today – Risk Free – credit card not required

• What types of email marketing and email newsletter templates are available?

  Every type of email template you can imagine! If you want something special, we’ll be happy to build you a Custom Template to meet your needs. Just give us a call to discuss your needs.

  Fully Customizable
  Templates shown in our Examples are full customizable. Choose your colors, images, and font formatting using familiar, easy-to-use editing tools. No html, software downloads, or special coding required. Just use the browser you are using right now to view this page to point-and-click your way to successful email marketing.

  Easy-to-Use Templates
  Our diverse email templates include Newsletters, Music, Real Estate, Events, Promotions, Announcements, Press Releases, Letters, Coupons, Surveys and More. Templates are fully customizable or we can design one for you with your private label branding and custom features.

  Rich HTML Editing
  Our system automatically generates rich html formatted emails using a simple form-based system with easy-to-use templates with “What You See Is What You Get” wysiwyg editing for each article. Intermediate and advanced users can click to view and edit individual article html or convert entire newsletter templates to html for custom editing if desired.

  Content Corner™
  We also provide Ready-to-Send email templates with Pre-written Articles through our Content Corner™ service.

  Custom Email Marketing Template Design
  For a Custom Template created just for you, with tight integration for consistent branding across all your online marketing, we provide a custom email marketing and email newsletter templates with complete customization for your design, audio, music or video email marketing needs. We can build your email template based on your design mock-up or examples from any website, email newsletter or online marketing.

• How do I add images and streaming Audio + Video + Flash + Multimedia + Events to my emails?

  We make it easy to integrate music, audio, video, animations, purchases, playlists and events with easy-to-use multimedia tools and eVoiceSpot, JukeBoxAlive, and ByRegion multimedia integration. Unlike other services, there is currently no limit on the media and images you may add to your email blasts.

  Easy Image Upload and Storage
  Every template can have images integrated into them either with our easy to upload feature or through basic html. Images uploaded into templates are stored in your account with your newsletters. Unlike other email marketing services, there is no limit to the number of images you can have.

  Streaming Media
  Add audio, video and montages from your JukeboxAlive or ByRegion account with our specially designed templates or add links provided.

  Streaming Presentations
  Point and click your way into Multimedia with our easy-to-use eVoiceSpot Online Presentation Builder. With your images from any digital camera, add sound track and your own voice-over to create a compelling and professional documentary-style presentation.

  Event Management
  Automatically insert Events and Event Calendars with images, audio, video, or photo montage using our ByRegion or JukeBoxAlive integration.

• How can I build my Online Marketing with MyNewsletterBuilder?

  Publish to Web
  Post newsletters on the web. Link to these from your website, newsletter, blog and set them up for RSS feeds for your subscribers. Publish to Web is the fastest way to turn your email content into better search engine results for your business.

  Subscriber Signup Forms
  We provide a variety of ways to add a link to your website or other site. Choose from one of our standard buttons or text boxes – or design your own. Step-by-Step instructions are always provided.

  Surveys
  Create surveys to send to subscribers with a link in your newsletters and on your website, profile, and online directory pages. Gather valuable marketing data from our easy to read reports. Create email lists based on survey responses. Send targetted emails tailored to subscriber interests.

  Auto-Series
  Automatically send a series of pre-written newsletters to subscribers.

  Instant Import
  Share content between MyNewsletterBuilder accounts. Maintain consistent communications through your network.

  Content Corner™
  We also provide Ready-to-Send email templates with Pre-written Articles to jump-start your email marketing through our Content Corner™ service.

• How can I save time managing my Email Marketing Address Lists?

  Bounce Management
  Email addresses that are no longer valid are flagged as bounced email. At the conclusion of each mailing, you’ll receive a bounce summary by email. You can view a full report online. Hard bounces are automatically removed after two returns to prevent blacklist penalties and improve delivery to your other email addresses.

  Secure-Subscribe™ Self Management System
  Users are able to subscribe/unsubscribe, change their delivery preferences, and update their subscriber information safely, with privacy ensured.

  Subscriber Tools
  Easy-to-use controls help you add, import, update, and remove subscribers. Upload your list by copy and pasting addresses or upload a CSV file. Only the valid, unique addresses are added to your account. (Incorrect and duplicate addresses are filtered out.) You can export all your subscriber data from MyNewsletterBuilder as a CSV file.

  Auto Response Emails
  Create Auto-Series, Auto Responder, and Welcome Newsletters to respond automatically to new subscribers and requests for information. Personalize your subscribe/unsubscribe messages. Add custom signup links and forms to any website or online directory using our Custom Form and Link Builders. Assign any email or newsletter as your Welcome Newsletter automatically sent to new subscribers.

  Referral Tools
  A built-in trackable links enable your subscribers to forward your email marketing newsletters to friends along with their personal message and a link to your personalized sign-up screen, allowing new subscribers to join your email list and add themselves to your visible Subscriber Categories.

  Subscriber Categories
  Gather and organize an unlimited number of email addresses. Create subscriber categories based on tracking reports, survey responses, topics, frequency preferences, groups, or any use you can imagine. You can use a mix of hidden and visible categories. Create hidden categories to make it easy for you to manage your email lists for smaller, targetted mailings. Create visible categories to allow subscribers to manage their own preferences. Subscribers can be in an unlimited number of categories, hidden or visible. Select single or multiple categories with confidence when you Send your email newsletters and email blasts. Even if subscribers are in more than one category, they will only receive one email per Send.

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