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MANNA Message

A newsletter for MANNA FoodBank Partners

June 2013

MANNA Closed

July 4th

MANNA will be closed on Thursday, July 4th.  If you normally come to MANNA on Thursdays, please call Distribution to reschedule for that week.  If you receive food  via mobiles, please refer to the Mobile Delivery Schedule below.  Thank you!

May Client Data Survey - Due 6/20

Click on this link to go to the May 2013 client data survey:



If you have questions about the monthly survey, please contact Katy German at


Please submit overdue reports and data to our office to prevent your shopping privileges from being suspended.


Hunger Study Update:



Client Surveying Continues!

What are Client Saying?

Clients are responding very positively to learning to use the touchscreen tablets and to offering their information for this respected national study.


What are Agencies Saying?

Agency staff and volunteers report that they, too, enjoyed the teams of MANNA volunteers.


Now, why are we doing this again?

MANNA uses the results of this research for fundraising, food raising, advocacy, and program development – it's all about getting more food on our shelves for YOU.  Thank You for supporting this very important project!


What's Coming Next?

About 100 of our partner agencies were randomly chosen by Feeding America, and the client surveying will continue to the end of August. If your agency was picked, you will get a pre-visit call from a MANNA Lead volunteer. Call MANNA’s Hunger Study Coordinator, Marjorie Ulin, with questions or comments: 828-775-4670.


Call to Action! 

State funding for SNAP food is up for debate!


NC House Representatives from WNC have been strong supporters of funding for food banks in the past, but this is a tough year, and they are under pressure to make cuts. 

They need to hear a clear message from you: 


THANKS for your past support of state funding for food banks.  We urge you to keep the statewide funding level at $3 million or more.  The need continues to be critical, and the private sector cannot do it alone.”


To determine your NC legislator in the House, go to:



After determining who represents you, click through to their contact information so you can give them a call.  If you need assistance, call MANNA at 828-299-3663 and ask for Amy Meier. 


Remember to start by saying THANKS for the state funding we now receive.   Most of our representatives are already strong allies of MANNA. They need to know you appreciate their past support and that you urge them to continue to consider this a priority.

It's June, and the weather is warming up!  We know folks have been waiting all winter to break out the sandals and flip-flops, but please do not wear opened-toed shoes when you come to pick up food from MANNA.  We have had too many busted toes around here to turn a blind eye!  Please remember to wear close-toed shoes (or bring a pair with you) when you come to MANNA.   Thank you!

Do you have questions regarding out of date products?

Go here:



And look for:


"If you’ve ever found yourself wondering whether or not it’s safe to use a product past the “Best By” date, then this is a document you will want to review."

Pre-Monitoring Checklist

Getting ready for a monitoring visit?  Here's a quick check list of things you can do to be prepared:

  • Make distribution records and MANNA invoices available for quick review
  • Make sure that all food is store properly, at least 6" from off floor and walls
  • Check to ensure that MANNA product is clearly labeled and kept separate from any non-MANNA product
  • Make sure that food and non-food items are stored separately
  • Check to ensure that MANNA Partner Agency logo and food usage signs are properly displayed

If something comes up and you are unable to keep your appointment, please call the monitor.  You can also call MANNA (828-299-3663) and ask to speak with Katy German. 

Strengthen your agency with these FREE Online Webinars for Nonprofits!

Contact Us

MANNA FoodBank, Asheville

Phone       828-299-3663      

Agency Services Fax 


Business Office Fax



MANNA's website


MANNA on Facebook


MANNA Agencies on Facebook


Use this link for a full list of MANNA FoodBank Staff and Board of Directors.


Leigh Pettus - Chief of Programs & Agency Relations - 828-299-3663 x230


Katy German - Data and Compliance Coordinator

828-299-3663 x234


Jason Turnbull - FNS Program Manager

828-299-3663 x254


Heather Hyatt - FNS Outreach Associate



Eastern Zone

Madison, Yancey Mitchell, Avery, McDowell


Terri Farless- Eastern Zone Outreach Coordinator - 828-299-3663 x239


Central Zone

Haywood, Transylvania, Henderson, Polk


Emily Paris - Central Zone Outreach Coordinator - 828-299-3663 x247 


Western Zone

Cherokee, Graham, Clay, Swain, Macon, Jackson


Jennifer Trippe - Western Zone Outreach Coordinator - 828-575-4933


Ella Kliger - Western Zone Outreach Associate - 828-545-6688


Other Key MANNA Staff

Cindy Threlkeld - Exec. Dir.


Glenda Gragg - Distribution Coordinator


Pat Williams - Product Planning Coordinator (Accounts Receivable, TEFAP)


Jill Hanson - Chief Operating Officer


Alisa Hixson - Communications Director

Serving You

Assessment -

You Spoke,

We Listened!

If you shop at MANNA, you're going to want to read this.

As you may or may not be aware, MANNA embarked on a project last fall called “Serving You”.  We wanted to take a closer look at some of the processes and challenges of shopping the distribution floor here at MANNA.  We enlisted one of our board members to conduct focus groups with our partner agencies to get their feedback and recommended changes. Here are some of the suggestions you made, followed by what MANNA can do in response:


Move hard-to-get (popular) items from shop floor into pre-ordering.  This includes:

  1) Meals, Entrée, Soups

  2) Canned Vegetables

  3) Canned Fruits

  4) Rice and rice side dishes


IMPORTANT:  Starting July 2013, these items will be available ONLY through online ordering;  They will NOT be available to shop.  These new codes will be replacing the “salvage food” code. 


Ensure guidelines regarding out of date products are known:

We will attach a link to the newsletter  (see left) and our website.

Place banana boxes and small packing bags in the “varies” room for shoppers.

We will have banana boxes available at all times. 

Provide Name tags for push carts so other agencies don’t inadvertently take products off carts.

We will create “cart in use” signs available to put on your cart.

Review quality of certain canned soups (vendor-Southgate) and consider elimination or substituting. 

We taste tested in-house and got mixed reviews: some liked it, others didn’t.  We will eliminate from SNAP.  It may be available at different times of year in Co-op.

Consider more aggressive shared maintenance fee mark-downs to move products.

This is constantly being evaluated.  It’s based on movement and the quantity we get in.  We’ve implemented a weekly review process and will continue to develop a product movement plan.  More to come.

Create pre-sorted boxes of popular items (vegetables, fruits, entrees, canned meats).

Refer to first recommendation.  We will be moving these items to pre-order only. 

Develop remote distribution locations for certain products, like produce.

This is being discussed.  It’s a challenge to be able to staff and maintain satellite locations.  If any agency has the capacity to do this, please let us know.  In the meantime, we’ve conducted multiple produce market trainings at MANNA.  If you missed them and are interested, contact us.

Enlarge signage on products and update white board outside cooler.

We are working with staff to update the white board more often.  Signage on the distribution floor is being designed and budgeted for, look for changes later this year.

Increase pre-screening of produce by volunteer staff, as well as pre-bagging of products.

We will continue to maximize our volunteer resources to keep this going.

Consider elimination of packaged, cut fruit due to quality.

We have eliminated this from distribution.

Continue seeking co-op food sources for products that MANNA is now unable to provide cost-competitively.

We will continue to use all of our resources to get the best prices we can find.  The market is constantly changing – pricing fluctuate- so this will always be a challenge.

Improve communications around SNAP and TEFAP product availability schedules.

We will look for new ways to communicate this.  Please continue to watch for information in the newsletter, on our website, on the online order screen, and through handouts in distribution. 

Consider Saturday and evening shopping hours.

We will be taking a poll on this to determine how much interest there is.  Will consider once we get feedback.

Expand the "Varies" Room.

We are looking at this in our facility redesign project.  More to come.

Lower highest shelving for improved visibility and access.

This will require expanded floor space which we don’t currently have.  We will continue to look at this and make any adjustments we can.

Eliminate use of current large carts on shopping floor.

We currently don’t have the budget to purchase new carts.  This is something we’ll look at again in the facility redesign project.

Create a second checkout line.

This will be built into the new facility redesign.


Thanks to all who participated - we appreciate and respect all your input! We appreciate each of you and value our partnership to serve WNC.

Connect with Local Farmers 

The Campaign is a free nationwide registry that enables home gardeners and commercial growers near you to easily find your pantry when they have harvested more than they can use, preserve or give to friends.


Registering on the site is quick and easy, and will give your food pantries immediate visibility to your local community.


The pantry guidance page ( should answer any questions you may have.  


Registering at is free of charge, does not require refrigeration for the produce and does not require a food pantry to have an Internet connection. With the growing season underway, the sooner your pantries are registered on, the sooner area gardeners will be able to share their bounty with you!

Produce  Market



Wednesday, June 19

1:30 – 3:00 PM


Hosted by:

Loving Food Resources


Behind Kenilworth

Presbyterian Church

123 Kenilworth Rd. 

Asheville, NC 2880

LFR is an all-volunteer, non-profit, food pantry for persons living with HIV/AIDS or anyone in Home Hospice Care.  LFR gradually moved from all pre-packed boxes to client choice over a number of years. We have been fully client choice for about ten years.   Included in this is our Produce Department. 


Produce is a very important part of the food we distribute.  We rely on produce received from MANNA FoodBank as well as produce from our own raised-bed garden, church gardens and individual home gardens. Money in our budget is also allocated to purchase fresh produce from Mountain Food Products.  Produce is displayed in our 2-door, glass front cooler (Keeping It Cool Grant) and open shelving.  Clients select the produce based on the weight available that day. 


Please come join us Wednesday, June 19, 2013, 1:30-3 PM to learn about Produce – LFR Style, and share what you are doing in your pantries.  There is so much to learn from each other.


LFR is located behind the Kenilworth Presbyterian Church, 123 Kenilworth Rd.  From Kenilworth Rd. turn down Lakewood Dr (one direction only).  Take a right at the 2nd gravel drive.  LFR is in the white frame building directly ahead of you. 


Call Barbara Bell @ 828-216-6952 for more information.

For Clients - Hospitality Skills Training Class

Goodwill Industries in Asheville

 JUL 15 – AUG 23, 2013 

M/W/F 1:00 – 5:00PM


The hospitality industry offers numerous possibilities for long-term career success and is one of the nation’s fastest-growing industries, currently employing over nine million workers. AB Tech, in partnership with Goodwill Industries and members of the hospitality industry, is offering a 72-hour Hospitality Skills Training course that prepares students for jobs in a wide variety of areas: 

* Front Desk * Reservations * Bell Service *

* Banquet Setup & Service * Restaurant Service *

* PBX Operator * Maintenance * Housekeeping *


Graduates who pass the final exam can earn a professional certification with the American Hotel& Lodging Association! The class is free.  The final exam costs $25 (check or cash due first day of class).


For more information:

Michelle Field

Admissions/Skills Training Coordinator

Goodwill Industries of NWNC, Inc.

1616 Patton Avenue

Asheville, NC  28806

(828) 298-9023Ext. 1161


Mobile Schedule

Jun-Aug 2013

Note: an asterisk (*) means a change to the usual schedule due to a MANNA holiday closing.



4              T             Henderson, Polk

5              W            Madison 

6              Th           Cherokee, Clay 

7              F              Yancey, Mitchell

11           T             Macon, Jackson

12           W            Haywood, Swain, Graham

13           Th           McDowell, Avery

14           F              Transylvania

18           T             Henderson, Polk

19           W            Madison

20           Th           Cherokee, Clay

21           F              Yancey, Mitchell

24           M            Macon, Jackson *

25           T             Haywood, Jackson, Swain *

26           W            McDowell, Avery *

27           Th           Transylvania *



2          T         Henderson, Polk

3          W        Madison

                       Cherokee-Clay *

4          Th        MANNA closed

5          F          Mitchell, Yancey

9          Tu        Macon, Jackson

10        W        Haywood, Swain, Graham

11        Th        McDowell, Avery

12        F          Transylvania

16        T          Henderson, Polk

17        W        Madison

18        Th        Cherokee, Clay

19        F          Mitchell, Yancey

23        T          Macon, Jackson

24        W        Haywood, Swain, Graham

25        Th        McDowell, Avery

26        F          Transylvania

 30        T         Henderson, Polk

31        W        Madison



1          Th        Cherokee, Clay

2          F          Mitchell, Yancey

6          T          Macon, Jackson

7          W        Haywood, Swain, Graham

8          Th        McDowell, Avery

9          F          Transylvania

13        T          Henderson, Polk

14        W        Madison

15        Th        Cherokee, Clay

16        F          Mitchell, Yancey

20        T          Macon, Jackson

21        W        Haywood, Swain, Graham

22        Th        McDowell, Avery

23        F          Transylvania

27        T          Henderson, Polk

28        W        Madison

29        Th        Cherokee, Clay

30        F          Mitchell, Yancey

MANNA FoodBank • 627 Swannanoa River Road • Asheville, NC 28805
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