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Produce Market at Deaverview Community Center held February 5th
MANNA Message
A newsletter for MANNA FoodBank Partners
                     April 2014                             
March Client Data Survey
Click on this link to go to the March 2014 client data survey:
Please submit overdue reports and data to our office by April 20th to prevent your shopping privileges from being suspended. If you have questions about the monthly survey, please contact Katy German at:
Please Return Your Totes
If you have any MANNA totes at your facilities, please return them as soon as possible.  Thank you!
Mobile Delivery Recipients
We need YOUR help to ensure that all deliveries arrive on time across our 16-county network. 
  • Make sure someone is there to meet the truck at its delivery site and time.
  • Make sure you have enough folks on hand to unload, handle, and sort your order
  • Do not ask the drivers to sort or shelf your items. Drivers are on a tight schedule and must be able to arrive and depart quickly to reach their next destinations.
Once the food is off the MANNA truck it is your responsibility to sort items or bring them into facilities.  If this presents a challenge for you, consider adding volunteers on your delivery date to meet the trucks if needed.  You can also call your Zone Coordinator to discuss your need for additional volunteers.
Let's work together to keep the mobile delivery trucks running on schedule!  We'll do our best to depart on time from each drop site.  
TEFAP and SNAP Items
TEFAP Eligible Agencies: Clients are only allowed to pick up and receive TEFAP foods one time per week at an individual pantry. Depending on when pantries are open, clients can alternate between pantries as long as they only pick up TEFAP foods one time per week.
Currently Available to TEFAP-Eligible Pantries 
Applesauce        Green Beans    Peanut Butter      
Orange Juice      Pears              Black Eye Peas
UHT Milk            Oats                Green Peas     
Whole Turkeys   Chicken Leg Quarters
New Additions to SNAP Selection
(Available Mid-April)
Chunk Chicken         Green Beans        Spaghetti Sauce
Spaghetti                  Macaroni and Cheese         Peanut Butter
Questions From Partners
What happened to all of the MANNA Produce?
Our agencies have noticed a significant drop in produce selection at MANNA and have called MANNA with their concerns. The rainy season in Florida slowed things down a bit, but things are picking back up.  Keep an eye out for produce emails from MANNA, or call 299-3663 to see what we have in the produce room.
My Invoice says I ordered a DOJ item through MANNA. What is it? Will it affect my order?
The DOJ gave money to NC food banks in order to purchase healthy nutritious food.  Here at MANNA we chose to use those funds to purchase more SNAP-like items for our emergency food providers.  If you ordered SNAP and we were low, we added the DOJ items in its place.  Just like SNAP, there is no shared maintenance fee on DOJ items.  Please note that delivery fees do apply, though.
Agency Reminders
Keep MANNA informed about  your current distribution hours  Contact us when make changes to your distribution schedule so that we can update our records.
We have lots of folks visiting the distribution floor throughout the week. Up to 3 approved persons are allowed to shop per agency, and one hour and 30 minutes to shop.
FREE Produce, bread and perishables can be picked up any week day (Monday - Friday) from 1-3 pm at no additional cost even if your agency has already shopped for the week!  Call Erica at MANNA  (828) 299-3663 x236 before coming to ask what produce is available. 
Refresh your Food Safety Knowledge with ServSafe Any Time of the Year. ServSafe Food Safety Learning Supplements available at or click oServSafe Resources
Grants Opportunities
Presbyterian Hunger Program
The Presbyterian Hunger Program provides grants to nonprofit organizations addressing hunger and its causes in the United States. Grants ranging from $500 to $20,000 are provided in the following five categories: Development Assistance , Public Policy Advocacy, Lifestyle Integrity , Education and Interpretation, and Direct Food Relief to support programs that provide food to poor people in either acute or chronic conditions of hunger. Nonprofit organizations and Presbyterian congregations are eligible to apply. Letters of inquiry must be submitted by April 30, 2014; proposals are due June 30, 2014. Visit the program’s website to review the eligibility and criteria information.
Seeds of Change® 
Pledge to Plant
Seeds of Change® is inviting those who share our passion for healthy, sustainably grown food, to send their "Pledge to Plant" for a chance to receive a home garden package valued at $550. Fifty individuals will be randomly selected to receive a prize which includes a $250 donation to an eligible local school or community garden, a personal garden box, Seeds of Change® seeds and food and a Lowe's® gift certificate to help get their garden started in their own backyard. The total value of all of the prizes awarded will be $27,500. Individuals can enter by "liking' Seeds of Change on Facebook at and post your "Pledge to Plant" on our wall using the hashtag #SeedsOfChange or follow us on Twitter @SeedsOfChange and tweet your pledge @SeedsOfChange using the hashtag #PledgetoPlant. Winners will be announced on April 7, 2014.

What is
2-1-1 in North Carolina?
 "Help when you need it most." 
2-1-1 is our state's Community Service Information Line. Anyone can dial 2-1-1 to connect with a network of over 18,000 resources right here in North Carolina. The first step in finding help is knowing who to call.
Just like 9-1-1 is for emergencies,  and 4-1-1 is for directory assistance, 2-1-1 is for finding community health and human service resources. A call to NC 2-1-1 is free, confidential, available all day, everyday and in any language.
Currently more than 87% of all North Carolinians have access to United Way 2-1-1 Services. If you would like to learn more about bringing 2-1-1 services to your community please call the United Way of North Carolina at 800-966-8962.
All Partners Providing Meals Must Be Fully Certified in Safe Food Management
Starting in 2015, Feeding America will require that all meal-providing agencies show proof of food safety training that is relevant to sites that prepare and serve meals.
The training required for on-site meal programs is the ServSafe Food Protection Manager Certification, or equivalent certification for restaurant professionals.
To find out when about classes in your area, contact your county Cooperative Extension office.
We thank you for your commitment to handling food safely. Stay tuned for more updates on Food Protection Manager Certification as they come.
MANNA Spotlight
Bread is a staple food prepared by baking a dough of flour and water. It is popular around the world and is one of the world's oldest foods.
MANNA is always stocking bread for agencies. Come by and check out our selection!
From rolls to baguettes- What to do with excess bread? Here are some of the options:
Freeze it!
For Short-Term Storage (less than three weeks): Place store-bought bread directly in the freezer. The plastic bag that it came in will keep it protected for a few weeks.
For Long Term Storage (more than three weeks): Wrap bread tightly in plastic wrap. Then, wrap it again in foil or freezer paper. Write the date on your bread before sticking it in the freezer; then, try to use it within six months.
For Rolls and Buns: Place them inside a freezer bag, and seal tightly. To thaw: Simply place a loaf in the refrigerator over night.
Bread Freezing Tips:
If it takes you a long time to eat a loaf of bread, slice your loaves before you put them in the freezer. This will allow you to pull out just what you need
Basic Crouton Recipe
1. Preheat the oven to 300 degrees F. Cube or tear bread to make 2 cups (this will yield eight 1/4-cup servings). Aim for 3/4-inch cubes or pieces. For ease of cutting bread, use a serrated knife. Set bread aside.
2. Melt 2 tablespoons butter in the microwave on 50 percent power (medium) about 45 seconds or until melted, or melt the butter in a small saucepan over medium-low heat.  Bake in a 300 degree F oven for 10 minutes; stir, bake about 10 minutes more or until bread cubes are crisp and golden. Cool completely.
Make Bread Pudding!
2 cups milk
1/4 cup butter
2 eggs, slightly beaten
1/2 cup sugar
1 teaspoon ground cinnamon or nutmeg
1/4 teaspoon salt
6 cups soft bread cubes (about 6 slices bread or about half a loaf of Italian bread)
1/2 cup raisins, if desired
Whipping (heavy) cream, if desired
1. Heat oven to 350ºF. In 2-quart saucepan, heat milk and butter over medium heat until butter is melted and milk is hot.
2. In large bowl, mix eggs, sugar, cinnamon and salt. Stir in bread cubes and raisins. Stir in milk mixture. Pour into ungreased deep round pan.
3. Bake uncovered 40 to 45 minutes or until knife inserted 1 inch from edge comes out clean. Serve warm with whipping cream.
Contact Us
MANNA FoodBank, Asheville
Agency Services Fax
Business Office Fax
Leigh Pettus - Chief of Programs & Agency Relations
828-299-3663 x230
Katy German - Network Capacity Manager
828-299-3663 x234
Jason Turnbull - FNS Program Manager
828-299-3663 x254
Amy Meier - FNS Outreach Associate
Luke Allison- Network Capacity Associate
828-299-3663 x247
Ana Baranda- AmeriCorps Agency Relations Associate
828-299-3663 x250
Central Zone
(Zone 2: Haywood, Transylvania, Henderson, Polk)
Phil Carland - Central Zone Outreach Coordinator
Lora Gess- Pantry Capacity Consultant/ VISTA
Eastern Zone
(Zone 3: Madison, Yancey Mitchell, Avery, McDowell)
Emily Miller- Eastern Zone Outreach Coordinator
Matt Cowper- Pantry Capacity Consultant/ VISTA
Western Zone
(Zone 4: Cherokee, Graham, Clay, Swain, Macon, Jackson)
Jennifer Trippe - Western Zone Outreach Coordinator
Ella Kliger - Western Zone Outreach Associate 828-545-6688
Faydra Miller- Pantry Capacity Consultant/ VISTA
 Other Key MANNA Staff
Cindy Threlkeld - Executive Director
Glenda Gragg - Distribution Coordinator
(product availability and agency shopping)
Pat Williams - Product Planning Coordinator (Accounts Receivable, TEFAP)
Jill Hanson - Chief Operating Officer
Becky Upham - Communications Director
The 2013
Annual Agency Satisfaction
Survey Has Been Released!
The Annual Agency Satisfaction Survey is an opportunity for partners to share their thoughts on MANNA services and to give input on what products you would like us make available to you.  Based on previous survey results, MANNA stopped purchasing undesirable soups, SNAP, and CBP products; started running mobiles every two weeks instead of twice per month, and made great strides in improving communications with our partners.  Your thoughts really do make a difference!   Here's the link:
Just 10-15 minutes of your time can help us understand what items you need most, what worked well for you last year, and where we can improve.  We have a new section containing questions about your interest in getting volunteer referrals from MANNA, in the event that someone from your area is looking for a local opportunity.
Only one survey per agency, please.
The deadline for submitting a survey is Friday, April 25th. 

Upcoming Facilities Changes at MANNA- And How They Might Affect You!
MANNA will begin a facilities redesign project in mid-April to improve the efficiency and capacity of our two buildings. We would like you to know of the upcoming changes and to not be surprised when the changes begin!
  • The redesign will increase our freezer space by 400% and our cooler space by 171%
  • The redesign will mean that we won't have to turn away truckloads of good frozen or nutritious product just because we don't have space to store it.
  • In the past 8 years we've almost doubled the amount of food we distribute with no significant change or upgrade to our facilities.  We are at our capacity now.  If we redesign, we'll be able to bring in more food. 
  • 1 in 6 people in WNC struggles with hunger. 40% of the food generated in this country eventually goes to waste. The better that MANNA is at acquiring food donations before they go to waste, the more food we will be able to provide those who are struggling.
Phase 1 construction will take place April-September.  
What does this mean for shoppers?
  • There will be no changes to the shopping/distribution area during Phase 1. (Phew!)
  • All partners must check in with Glenda, Julia, or Chris before picking up orders.
  • Partners who load up large orders from the docks in the back can continue to do so, but you need to check in with Glenda, Julia, or Chris first.  The back doors will be locked up for construction and opened only as-needed
During this redesign, we need your help:
  • Be cautious in the parking lot and as you enter and exit MANNA.
  • All Partners must submit orders a FULL week in advance of pick-up or delivery. Since we are order picking off-site and then shuttling back to MANNA, we won't have the flexibility to take late orders.
  • Here's an easy way to remember that last one (it's really important): Whatever day you normally receive orders (Monday, Tuesday, etc.), that's the day you place your order for the next week.  Make that your "take care of MANNA stuff" day.
Leigh Pettus:  Celebrating 22 years of service to WNC

After twenty two years of incredible service, Leigh Pettus has decided to retire from MANNA on June 30, 2014.  
Leigh’s leadership of the Programs and Agency Relations department has been recognized within the Feeding America network for innovation and commitment to quality services. Our Food and Nutrition Services (food stamp) outreach program has become a core part of MANNA’s mission, last year assisting almost 1000 people with access to benefits to help them put food on the table. The Network Capacity Improvement Project, with the support of VISTAs and a skilled volunteer corps, is up and running. Our agency relations team, agency monitor volunteers, and Zone Coordinators are working hand in hand with our partner agencies in 16 counties. Volunteers are a part of everything we do. We are truly making a difference to those in need in WNC, and Leigh has played a major role in bringing it all together.
While MANNA has changed over the years to adapt to the growing need for our services, one thing has never changed--- Leigh’s passion for the work we do together. The MANNA leadership team, including Leigh, will begin to carefully design a process to assure a smooth transition over the next several months. We will host an event to honor Leigh’s service closer to her departure in June, and will keep you posted.
We are all thankful for the many ways she has contributed to MANNA.
Cindy Threlkeld
Executive Director
Meet the New VISTA Team!
MANNA is pleased to welcome our new VISTA team, pictured above from left to right: Matt Cowper, Lora Gess, and Faydra Miller.  These wonderful people will be working with pantries across the region to help folks understand how to make the most of their partnership with MANNA.  Please give them a warm welcome and help them understand all the work that goes into feeding folks in need in WNC.
Last Chance to See
the fabulous MANNA chefs in Action!
Chef Mark Christopher's next cooking demo:
Friday, April 4th
 8am to 12:30pm at Laurel's Kitchen.
Attendance is free.  Swing by and see what amazing, simple and nutritious food they're cooking up with MANNA products!
Tips for Our Agencies
1. Please do not send cash when paying your bills. MANNA does not accept cash payments.
2. On your check, please note your agency number and the invoice(s) you’re paying, and include a note of explanation if necessary.
3. Please be careful that you don’t send in duplicate payments for the same invoice.
4. Remind your shoppers to bring invoices back to the agency for payment. You can check your open invoices by going to the POL order page, select “Other” and then “Orders Inquiry”.
 Above: Orders Inquiry can be found on the top left side of the shopping page
A list of past orders will appear along a current balance amount.
FNS Benefits: Did You Know?
The Facts and Myths about FNS (Food Stamps, known as "SNAP" nationally)
FNS stands for Food and Nutrition Services in the state of North Carolina. It is part of the federal SNAP program (formerly knows as food stamps). Low income families may qualify for FNS, then receive an EBT card like the one pictured. Families can then use the FNS card to shop directly from their regular grocery retailer.
For every $1 in food stamps spent about $1.70 in local economic activity is generated
According to The Center for Budget and Policy Priorities Economists consider SNAP one of the most effective forms of economic stimulus.  Moody’s Analytics estimates that in a weak economy, every dollar increase in SNAP benefits generates about $1.70 in economic activity. Similarly, CBO rated an increase in SNAP benefits as one of the two most cost-effective of all spending and tax options it examined for boosting growth and jobs in a weak economy. 
The Center for Budget and Policy Priorities also presents the Chart Book: SNAP Helps Struggling Families Put Food On the Table and highlights some of program achievements of SNAP as:
Do Your Clients Depend on
FNS benefits ("food stamps")?
Please consider joining Food Banks and Agencies who support an increase in funding for FNS benefits.  Call your representatives today.
Current Supporters in North Carolina
Food Bank of Central and Eastern North Carolina
Food Bank of the Albemarle
Inter-Faith Food Shuttle
MANNA FoodBank
N.C. Association of Food Banks
Second Harvest Food Bank of Metrolina
Second Harvest Food Bank of Northwest NC
Second Harvest Food Bank SENC
The Month of April is Dedicated to Conservation
Supporting Food Banks is Just One Way of Aiding Food Recovery
According to the U.S. Department of Agriculture, around 14 percent of American households do not get enough food to live active, healthy lifestyles. What makes this sad fact even harder to digest is this- a significant portion of the food tossed into our nation's landfills is wholesome, edible food. By redirecting that unspoiled food from the landfill to our neighbors in need, an organization can support its local community, reduce its environmental impact, and save money.

Making Sense (and Cents) Out of Home Energy Projects- from the NC Cooperative Extension
The average U.S. household spends over
$2,000 a year on energy. Whether you are considering making major energy efficient upgrades to your home or simply plan to buy a new energy efficient appliance,
there are a variety of opportunities to lower the cost of your project while saving money on energy costs. Taking advantage of incentives, rebates, and other energy efficiency programs, you can lower your energy costs, improve the comfort of your home, increase the value of your home, and do your part to help the environment. Read the article HERE.

Build Your Own Wooden Pallet Compost Bin
Old World Garden Farms Pallet Bins

Mobile Schedule April, May, and June 2014
Note: an asterisk (*) means a change to the usual schedule due to a MANNA holiday closing.
                        1     T    Henderson-Polk 
                        2     W   Madison 
                        3     Th  Cherokee-Clay 
                        4     F    Mitchell-Yancey 
                        8     T    Macon-Jackson 
                        9     W   Haywood-Swain-Graham 
                        10   Th  McDowell-Avery 
                        11   F    Transylvania 
                        15   T    Henderson-Polk 
                        16   W   Madison 
                        17   Th  Cherokee-Clay 
                        18   F    Mitchell-Yancey
                        22   T    Macon-Jackson 
                        23   W   Haywood-Swain-Graham 
                        24   Th  McDowell-Avery 
                        25   F    Transylvania 
                        29   T    Henderson-Polk 
                        30   W   Madison  
May                 1   Th   Cherokee-Clay
                       2    F    Mitchell-Yancey
                       6    T     Macon-Jackson
                       7    W    Haywood-Swain-Graham
                       8    Th   McDowell-Avery
                       9    F    Transylvania
                     13    T     Henderson-Polk
                     14    W    Madison
                     15    Th   Cherokee-Clay
                     16    F     Mitchell-Yancey
                      20   T     Macon-Jackson
                      21   W    Haywood-Swain-Graham
                     22    Th    McDowell-Avery
                     23    F     Transylvania
                     27    T     Henderson-Polk
                     28    W    Madison
                     29   Th    Cherokee-Clay
                     30    F     Mitchell-Yancey May
June                3    T     Macon-Jackson
                       4     W   Haywood-Swain-Graham
                       5    Th   McDowell-Avery
                       6     F    Transylvania
                     10     T    Henderson-Polk
                      11    W   Madison
                      12    Th  Cherokee-Clay
                      13    F    Mitchell-Yancey
                      17    T    Macon-Jackson
                      18    W   Haywood-Swain-Graham
                      19    Th   McDowell-Avery
                      20     F    Transylvania
                      24    T     Henderson-Polk
                      25    W    Madison
                      26    Th   Cherokee-Clay
                      27    F     Mitchell-Yancey
What inspires you?
We want to know!
Do you have a volunteer story, recipe, photograph from your agency or general good news you'd like to share on the monthly MANNA Message? Submit your ideas before the end of each month to Ana Baranda
Anyone from your Agency can receive this newsletter
The MANNA Message is our best way of communicating important information to our whole network.  It can ensure that you are up-to-date on Mobile Deliveries, Talking Councils, MANNA events, and opportunities. The newsletter is open to volunteers and staff at your agency- just send the recipient's agency name and email to
Did You Know? The monthly newsletters are also available on the MANNA web page,  Click on Agency Access and scroll down until you see "MANNA Message."
MANNA FoodBank • 627 Swannanoa River Road • Asheville, NC 28805
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