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Ron Profeta
2016 CPPA President
president@cppaparking.org
Greetings!
The Annual Conference and Tradeshow is less than a month away and the program that the Conference Committee has put together looks great. This month’s newsletter will highlight the upcoming conference and hopefully encourage you (if you haven’t already done so) to register and come join your fellow Parking Professionals in beautiful City of Garden Grove.
As I did last year, I would like to share some facts about our host city that you might find interesting:
- Garden Grove is the 21st largest city in California and has a population of 175,140 residents (2013).
- The median home price in Garden Grove is $526,000.
- Garden Grove has the second largest population of Vietnamese Americans in the US.
- It was founded in 1874 by Alonzo Cook.
- Garden Grove is most notably recognized as the home of Robert Schuller’s Crystal Cathedral. In 2012 the Roman Catholic Church purchased the property and it is now known as Christ Cathedral.
- The Hyatt Regency Orange County, site of our conference, is 3 miles away from Disneyland, 14 miles away from Huntington Beach, and 10 miles away from Knott’s Berry Farm.
It is also that time of year again, time to vote for your 2017/18 CPPA Board of Directors. If you haven’t already, you will receive information including the list of candidates. Please take this opportunity to vote.
I look forward to seeing all of you at this year’s conference. I challenge each of you to meet as many new people at the conference as possible. So if I haven’t had the pleasure of meeting you please stop me and introduce yourself, I would love the opportunity to say hi.
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STAY UP TO DATE WITH CPPA
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2016 CPPA Conference Update – October 2016
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By: Casey Jones
Conference Program Chair
For the complete schedule of events go to: https://www.cppaparking.org/Events/Conference#schedule
In our last update you learned about the exciting offerings on Tuesday, November 1st and Wednesday the 2nd. Today, we’ll recap what will be offered on Thursday and Friday and offer conference highlights you won’t want to miss out on.
Conference Highlights for Thursday November 3 and Friday November 4:
This day begins with three Roundtable Sessions, one for municipal topics, one for university environments and one for front-line staff and each will be moderated by experts in their field (Marlene Cramer, Cal Poly San Luis Obispo – Universities, Wayne Dalton, City of Monterey – Municipalities and Cindy Campbell, IPI – Front Line). These roundtables are wildly popular and give you a chance to discuss your greatest challenges and how others are addressing similar situations. Bring your business cards so you can continue the discussion and problem-solving when you return home.
The bulk of this day will be spent on educational sessions highlighted by a Technology Panel at 10:05am (Kelly Clonts, Smarking, Ali Khaksar, Tagmaster, Philip Endres, Passport, Robert Amante, Genetec, moderated by Mike King, City of Sacramento), a discussion entitled Self-Driving Cars (Pari Ashabi and An Nguyen, Walker Parking Consultants) at 2:35pm and a session entitled So we didn’t get the $50 million: Life since the Smart City grant and how Denver’s big ideas are still moving forward at 3:35 on the lessons learned from the Smart Cities grant application process (Cindy Patton and Sean Mackin, City/County of Denver). In between these sessions we’ll celebrate CPPA’s award winners for Parking Professional of the Year, Legislator of the Year, the Public Parking Program of the Year, Parking Professional Merit Award and the President’s Award(see: http://www.cppaparking.org/About/Awards for more information). The day will end with the President’s Reception.
We’ll cap off the conference on Friday with a legislative review session, DMV training and an interesting educational session on benchmarking called Apples to Apples: Standard Measures Yield the Benefits of Benchmarking (Shi McGowan, T2 Systems). In this program there’s something for everyone.
Key Note Speaker:
 The conference will feature key note speaker Larry Johnson who will speak on his best-selling book entitled, Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity. For twenty five years, Larry has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. He has received rave reviews from more than 150,000 business, government, and health-care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business. Additionally, Larry has eight years of real life experience as a manager in health care, three years as a manager in city government, and 26 years as president of his own consulting firm. He’s bringing his book for signature and purchase so don’t miss out.
Sponsors:
Thank you to our top sponsors of the 2016 Annual Conference and Tradeshow.
We would also like to thank the following sponsors for their generosity.
Please make sure to stop by and see all our sponsors at the show.
Golf Tournament:
The CPPA’s annual charity golf tournament will be held November 1st at Coyote Hills Golf Course with all proceeds benefiting Wounded Warriors Family Support. What’s in it for you?
Fun, prizes, networking and the opportunity to play one of the premier golf courses in OC with people of ALL skills levels (including 1st timers)! Additionally, the tournament will offer a special treat this year by hosting World Long Drive finalist Richard Meikle from Charity Golf International to help raise awareness for our cause by crushing monster drives for each team! Special thanks to our transportation sponsor Proterra. They will treat attendees with a ride a zero-emission, battery-electric bus to and from the course. Proterra offer’s clean, quiet transportation for all, with their zero-emission, battery-electric buses that help fleet operators eliminate fossil fuel dependency and reduce costs.
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How should parking fit in with transit-oriented development?
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By: Emily Kwatinetz
Junior Associate Dixon Resources Unlimited
 We can continue to make our roads wider and our parking garages taller, but as the population grows and the proportion of urban dwellers rises, cities will face increasing pressure to utilize space more efficiently. City planners are turning to the principles of transit-oriented development (TOD) as a technique to mitigate urban sprawl and reduce our reliance on cars. TOD mixes housing, office space, and amenities within a walkable distance that is served by a pubic transit system.
And yes, while more and better public transit is part of the solution, realistically cars aren’t going away anytime soon. As planner Bill Fulton describes it, many cities have “dysfunctional densities” where their densities are high enough to swamp streets with traffic, but not high enough to sustain an effective public transit system. So in these cases how should cities plan for, let’s call it, transit-oriented parking? I put together a short list to summarize my thoughts:
- New parking facilities should be built primarily outside of a city’s core, with connective modes of transportation for access to the downtown.
- Long-term parking should be inexpensive near transit stops along the outer-ring of downtown, but should be priced at a premium in the core to encourage transit ridership.
- To avoid spillover parking, parking ratios should be lowered in cases where it is appropriate based on walkability, public transit accessibility, overflow parking proximity, and carsharing opportunities.
One major critique on TOD is that property values increase from their success, and therefore they aren’t affordable to those who might benefit from public transit the most. While suburban homes are inexpensive, they often come with the necessity of owning a car and the price of a longer commute. Also, parking rates near employment centers downtown are usually priced at a premium. Strategic parking planning can play a key role in making TODs more inclusive and accessible.
City land is becoming increasingly valuable, and by locating parking facilities in the outer-ring of a downtown, the core can be developed into a more vibrant and usable space. Outer-ring parking should be coupled with connective modes of transportation such as a bus line, shuttle service, or biking and walking routes. This will give suburban residents the option to commute downtown without facing congestion and costly parking rates, while helping to preserve the quality of the city. Additionally, providing inexpensive long-term parking outside of the core will help dissuade drivers from parking downtown for an extended amount of time. This can help reduce congestion and increase turnover in the more convenient spaces downtown. In these ways, parking can help contribute to the success of TOD.
TOD has also been criticized for causing spillover parking issues because of reduced parking ratios. Parking ratios should not be lowered for housing developments unless there are nearby shops and amenities, as well as an established public transit system. In many cases, the public transit system is not developed enough to substitute for car ownership completely, which is why carsharing programs can be critical to the functionality of TODs. However, dedicating on-street parking to carsharing companies can be controversial because it allows private companies to profit off of a public resource, while limiting public access to parking. To mitigate this, stakeholder outreach campaigns can highlight projections for reduced congestion as well as opportunities for more equitable access through carsharing.
As the TOD ideals become increasingly prevalent in our cities, it will be important for city planners and parking professionals to understand the relationship between density and parking. Moving forward, I hope that the compartmentalized and sprawling land uses in our cities will be transformed into more diverse, walkable, and livable spaces. Perhaps with the appropriate planning, parking won’t be a hindrance to that vision, but instead it will support it.
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CPPA Events and Workshops …
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For more information go to: https://www.cppaparking.org/Events
Tuesday November 1, 2016 (conference Location)
Costs are NOT included in the conference costs: $125 members and $175 non members
Accredited Parking Organization Reviewers Training
Presented by: Sam Veraldi, CAPP and Casey Jones, CAPP
The Accredited Parking Organization (APO) program, is IPI’s newest credential, and establishes a benchmark of the quality by which a parking management organization conducts its business and maintains its facilities and services. An APO designation assures the public that a parking program meets national and internationally endorsed standards for professionalism, accountability, creativity, responsibility, and performance. The new certification recognizes parking organizations that have achieved a comprehensive standard of excellence, based on best practices in responsible parking management and operations, customer service, professional development, safety, and security.
APO Site Reviewers are solely trained by IPI to evaluate organizations pursuing accreditation under the program. Upon successful completion of this training, the site reviewers will receive an APO site reviewer certificate. This training prepares and designates site reviewers who will then work with applicants who seek to achieve APO status.
IPI Training- Customer Service and Conflict Resolution Training
Presented By: Cindy Campbell, Senior Training & Development Specialist International Parking Institute
Customer Service
This course provides attendees with basic concepts related to the delivery of customer service. Topics include the dimensions of customer service, customer acknowledgment, effective communication methods, and techniques that can be used when interacting with difficult customers. Attendees will also gain valuable insights into how they may be perceived by customers and co-workers.
Learning Objectives for Customer Service: In this course, attendees will learn how to:
- Review statistics on how customer service word of mouth and social media reports spread and what that means for your organization and returning customers.
- Explore how to handle difficult and angry customers in a positive manner, including the importance of nonverbal behaviors.
- Identify the three dimensions of customer service.
- Illustrate how the “Model of Communication” can contribute to a positive customer interaction.
- Recognize the benefits of active listening including how to restate, summarize, divide, and clarify the customer’s words to facilitate problem solving.
- Use acknowledgement and positive interactions to deliver good customer service
Conflict Resolution
This course will provide attendees with concepts and techniques intended to neutralize and de-escalate customer conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of the attendees personal communication style as it relates to conflict. Class discussion will include methods of dealing effectively with aggressive behaviors and angry customers.
Learning Objectives for Conflict Resolution: In this course you will learn how to:
- Examine the four sources of workplace conflict. Evaluate personal conflict style by completing and analyzing an assessment.
- Effectively apply communication techniques during conflicts with customers and co-workers.
- Explore how the five stages of group development affects conflict and workplace needs.
Hearing Officer Training
Presented By: Steve Bowman
Learn how to conduct Level 2 Administrative Hearings and render effective decisions when reviewing parking citation appeals.
Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering hearing officer procedures and class participation in hearing scenarios will be included.
Topics Include:
1. Overview of the Contesting Program
2. Initial Review Process and Procedure
3. Setting up the Hearing
4. Fines and Exceptions
5. Meeting Agency Requirements
6. Application of Applicable Vehicle Code Sections
7. Completion of 8 hours of training 40215 C.V.C.
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The Dome Mount Vehicle Detection Sensor from IPS Group is raising the industry standard of efficiency, security, and control. IPS smart sensors bring increased revenue and efficiency to city parking programs through improved enforcement, the zero-out capability, and prevention of meter feeding, which increases space turnover. IPS sensors provide the most accurate data on the market and allow for quick and non-intrusive installation and servicing.
The cutting-edge innovations from IPS Group transform parking programs and enable Smart Cities of the future to evolve. The Dome Mount Sensor is already being pre-ordered by municipalities nationwide.
For more information, visit http://www.ipsgroupinc.com/products/vehicle-detection/.
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By: Julie Rosenberg
julie.rosenberg@sfmta.com
Session will be held Friday November 4, don’t miss the latest update.
If you have questions you’d like addressed, please email Julie for assistance.
julie.rosenberg@sfmta.com
Good news on the legislative front! On 9/28/16, Governor Brown vetoed Assemblyman Gatto’s “Parking Bill of Rights” (AB 2586). This bill would have restricted the ability of local governments to regulate local parking.
As amended, and on the Governor’s desk, the bill sought to do the following: (1) require local authorities to allow vehicles to park in street cleaning zones as soon as street sweeping or other maintenance activities have concluded, (2) prohibit local authorities from prohibiting or restricting parking at a broken meter; the bill would have allowed for vehicles to park for up to two hours at broken meters , and (3) prohibit local authorities that contract with a private entities to enforce parking regulations from providing any monetary or other incentive in connection with the issuance of citations.
The bill was opposed by many entities and local agencies, including the CPPA and League of Cities. The CPPA raised the fact that the bill, with respect to the street cleaning and maintenance provision, would cause confusion to the public.
In his veto letter, Governor Brown stated:
“The current policy, which establishes a clear restriction on parking during regular road maintenance, leaves no gray area as to when motorists can park and provides agencies time to complete their work. If enacted, this bill would add more confusion for motorists who occupy spaces in the belief that they are available when maintenance crews may still need to provide services in the area. It would also hinder localities’ ability to provide important services to their residents.”
Thanks to the work of the CPPA Legislative Committee for vetting these issues and to our legislative advocates, Tim Yaryan and Matt Siverling, for successfully persuading the Governor to veto the bill!
Assemblyman Gatto has been termed out and will not be back next year.
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“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
― Maya Angelou
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Career Opportunities
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- Parking Enforcement Manager SFMTA
- Parking Meter Technician City of Culver City
- Parking Meter Techncian City of Santa Monica
- Traffic & Security Supervisor OC Fair & Event Center
- Hearing Officer Data Ticket, Inc.
NOTE: This service is provided by the CPPA at no charge to allow open positions to be posted to our website. The CPPA takes no responsibility for the accuracy or the specific content of these notices.
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Request for Proposals
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- Mobile Phone Parking Payment Service
Click here to view and find more information.
NOTE: This section is provided on the CPPA website at no charge to allow the submission of RFP's. The CPPA takes no responsibility for the accuracy or the specific content of these notices.
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| Newsletter Articles Wanted
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| Contact: editor@cppaparking.org
Do you have the best parking story and have not shared it yet? If you have an article that you would like to share with the members of CPPA please feel free to submit it to us for consideration. We’re always interested in articles related to Parking! And give us those parking vacation photos too.
Please remember that we cannot publish articles which are product promotions.
Past newsletters are retained as part of our newsletter library and available to all members on our website. Go to the home page and click “Latest Newsletters” You can see all past newsletters and also the guidelines, ad requirements and ad rates. But these are only available to members; you must log in to see past newsletters.
Click here for a complete list of Guidelines
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| | The CPPA is a volunteer, non-profit organization. We welcome the assistance of any interested member in the operation of the association. Volunteer positions include serving on one of the CPPA committees which include the Advisory Committee, Membership Committee, Publicity Committee, Professional Development Committee, Technology Committee, Publicity Committee (includes Social Media), Legislative Committee, and the Conference Program Committee.
Volunteers are always welcome to assist with the planning and preparations for our regional workshops and for the annual conference. If you are interested in learning more about volunteer positions please send to president@cppaparking.org or you may also contact the entire board at board@cppaparking.org . For questions send to contact@cppaparking.org.
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| Advertise in CPPA Newsletter
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| newsletter@cppaparking.org
The monthly CPPA Newsletter is read by many professionals in the California parking profession and many of these associates have national reaching organizations. Newsletter Ad Rates:
- Price for x1 standalone issue: $175 per issue
- Price for x2 consecutive issues: $350
- Price for x3 consecutive issues: $450
- Price for x4 consecutive issues: $550
- Price for x5 or more consecutive issues: $650 plus $100.00 per additional issue.
Ad Requirements:
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For more information, please contact us newsletter@cppaparking.org
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| | It is the objective of the CPPA Newsletter to be a forum for the exchange of ideas. As such, the opinions and positions stated are those of the authors and do not necessarily represent those of the California Public Parking Association, nor do they represent an endorsement of any product or service by the Association. Those submitting materials for inclusion in the Newsletter are expected to obtain any and all required permissions to allow their publication.
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