In the Months April and May, we had a full Behind-the-Wheel schedule that had to cancel due to the State Shutdown. A good number of those were signed up to complete their final driving lesson. At this time, we are extending those students who had their final lesson scheduled and cancelled by us due to the shutdown (to July 30th). For other students who weren't able to get their Lesson 3 done in April or May, we will be extending your contract through July 30th. Thank you so much for your understanding and for not trying to take advantage of the situation. I appreciate you!
We look at three things when it comes to reviewing an Extension request:
1) Have you followed or attempted to follow our Recommended Training Schedule?
2) Did EDI cancel a driving lesson which prohibited you from completing?
3) Did a complication arise (injury or illness) AND EDI was informed at the time of the issue (notes added to your account for future review for possible extension need). Contacting us near the expiration or after the expiration of your contract stating the student was injured or ill 5 months ago does not apply. We need to be kept in the loop during the contract period or the fee must be paid.
I hope that helps explain a bit more about how we navigate contract issues.
EDI has taken a tremendous hit during this shutdown. A few classes have had to be cancelled, and enrollment dropped to zero. Despite being closed for 6 weeks, we are not able to Extend All Contracts for an additional 6 weeks as our entire system rotation would get flooded. We leave room for situations like this in our contract as the requirement is three lessons during a 9 month period, minimum of 30 days between lessons. This gives plenty of wiggle room as long as proper planning and sticking to our recommended schedule is followed.
We hope for the understanding from parents and teens regarding this. The extension fee is $75, while it's not much, but it does help in this situation to keep us running at 100% and cover the additional costs that are incurred after your contract has expired.
Our goal is to come back stronger and ready to get these Teens back on the roads.