January 2021 CPPA Newsletter

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Your President's Message

Written By: Tony Lucas

To my CPPA Colleagues,

I hope this newsletter message finds you and yours rested and ready for a new year full of exciting opportunities.  I took some time over the break to reflect on 2020 and came away with a couple of themes.  The first is that we are resilient and able to adapt to some daunting challenges.  If you’re reading this newsletter, then you are resilient, you are positive, and you are someone who is interested in both your industry and your professional development despite all of the competing demands for your time and attention.  The second big theme is that we, the Parking Community are connected and engaged.  Despite the challenges imposed by 2020’s unprecedented events, we continue to have a strong interest in connecting and engaging with our colleagues and friends.  I’ve had the great opportunity to engage with many of you over the course of 2020, in a variety of workshops, conferences, and Zooms.  Each of us learned how to “Zoom”, “GotoMeeting” or otherwise meet virtually and I’m guessing that most of us weren’t doing it regularly in 2019. 

I will remember 2020 fondly because of those connections, which all of us worked hard to adapt to, and mostly because we earnestly wanted to stay connected to our colleagues, our community.  These reflections on 2020 made me grateful for you and filled me with hope for 2021, a year of exciting opportunities.
Your CPPA Board has worked hard to create a lot of engagement opportunities in 2021, I look forward to seeing you at one of them soon!  Until then, be safe and be well.
Tony Lucas



CPPA workshops are one-day events designed to provide specific training and offer a wide variety of topics in multiple locations throughout the state.  Members will typically have a discounted rate, so remember to login before registration.

Check out training sessions and workshops at:  https://www.cppaparking.org/events/

Call for Professional Development Presentations!

Written By: Casey Jones

Providing quality training opportunities to parking and transportation professionals in California is at the heart of the CPPA mission, and we are excited for what 2021 will bring.  We have already delivered a terrific session by Matt Penney of Baylor and IPMI on email communications and we are excited to invite you to consider proposing a professional development session. 

Though we expect to offer sessions on leadership, customer service, parking and transportation, no topic is off limits and will be considered.  All sessions in 2021 will be delivered virtually and each session is expected to last about 45 minutes.  We also expect to offer one session per month leading up to our annual conference. 

You have a topic to share?  We want to hear from you! Simply email CPPA Professional Development Committee Chair Casey Jones at cjones@desman.com with the following information:

Presenter Name:



3 Learning Objectives

Have you delivered this presentation elsewhere in the last year?  If so, where?

Do you plan to deliver this presentation elsewhere in the next year?  If so, where?

Sessions topics will be considered as they are received.  Don’t delay, submit your topic today!  For more information contact Casey Jones at cjones@desman.com.

Hiring during a Pandemic

Written By: Sonya Radziuk

Our agency recently had an employee retire after 35 years of service and hiring a replacement for her would be difficult especially during COVID.  The hiring process required serious adjustments from past practices.  Interviews are no longer in-person and are now virtual interviews.  The ability to interview in-person can lack personal interaction but having experienced parking managers on my interview panel who understand the importance of hiring someone who professionally represents your agency in an environment that is often confrontational and continues to adapt to new policies and changes, is critical.
As a member of CPPA, we have the ability to network with parking professionals who are leaders in our industry. I took advantage of the membership directory and asked my fellow CPPA parking managers to take part as an interview panelist.  Virtual interview panels allow you to have panelists who would normally work too far from your location.  Their expertise in the parking industry and an invested interest in hiring the right person for our agency made this interview process a success. 

2021 California Laws

Written By: editor@cppaparking.org

According to the LA Times, in 2020 "many [bills] were drafted and deliberated in record time, after the pandemic forced the cancellation of weeks of legislative hearings in Sacramento. Hundreds of other bills introduced in the Legislature in the first three months of 2020 were abandoned because of the truncated schedule. Governor Gavin Newsom signed only 372 new laws in 2020, the fewest since 1967."

Despite the pandemic, California continues to change, so are you aware of the new laws that took effect as of January 1, 2021?  Below is a link for a quick list of the laws as reported by the LA Times. 


Career Opportunities


NOTE: This no cost service is provided by the CPPA for organizations to publish recruitment opportunities on this website. The CPPA takes no responsibility for the accuracy or the specific content of these notices.

For more information on these positions: https://www.cppaparking.org/careers

Parked in two spaces with Disabled Placard, is vehicle in violation?

Written By: editor@cppaparking.org

As we learned in the Hearing Examiner Training, understanding the law as it relates to enforcing and upholding appeals is important in every role of Parking.  In the spirit of learning, I pose this question to you and your team.  When a vehicle is parked in two spaces displaying a disabled placard, is it a violation? Or, a privilege? If you are not sure, I recommend you review the California Vehicle Code and seek your legal counsel's guidance to determine your organization's protocols. 

A vehicle, identified with a special license plate issued pursuant to Section 5007 or a distinguishing placard issued pursuant to Section 22511.55 or 22511.59, which is equipped with a lift, ramp, or assistive equipment that is used for the loading and unloading of a person with a disability may park in not more than two adjacent stalls or spaces on a street or highway or in a public or private off-street parking facility if the equipment has been or will be used for loading or unloading a person with a disability, and if there is no single parking space immediately available on the street or highway or within the facility that is suitable for that purpose, including, but not limited to, when there is not sufficient space to operate a vehicle lift, ramp, or assistive equipment, or there is not sufficient room for a person with a disability to exit the vehicle or maneuver once outside the vehicle.

(Amended by Stats. 2008, Ch. 179, Sec. 221. Effective January 1, 2009.)


Join the CPPA Listserv

Written By: Dulce Gomez

This pandemic has tested our resilience to no end and although you may feel desolate while working from home (WFH), some of us may be asking the questions that someone else has already tested answers for.  Remember, that you are NOT ALONE!

The CPPA offers members the opportunity to stay connected utilizing the CPPA Listserv on Google Groups.  Parking professionals are learning from each other and using this platform to inquire about others' practices with one email.  Some of the previous topics include rate surveys, parking enforcement practices, requests for sample RFPs, and so much more. 

Personally, while WFH I have networked with industry professionals who are happy to share their experiences. These interactions help me determine if my approach can be improved so I can make the best recommendation that will affect my community's members.  

To view, login to your CPPA account.  Under the Membership tab, scroll to the bottom of the list and click on CPPA Listserv.

To subscribe to the group, send an email to cppa-discuss+subscribe@googlegroups.com.

Join us in our informal learning platform and grow as we discuss parking practices.  Through this channel you will interact with other parking pros that are so helpful, you'll wish you would have joined long ago. 

Renew Your Membership Online

Renew your Membership by purchasing it online at https://www.cppaparking.org/members/renew/. For more information contact Sonya at membership@cppaparking.org

Blogs and Articles Wanted

Do you have an interesting parking blog or article have not shared it yet?   If you have a blog or article that you would like to share with the members of CPPA please feel free to submit it to us for consideration. We’re always interested in articles related to Parking and Mobility!  Don't forget to send us those parking vacation photos too.  


Please remember that we cannot publish any company or product promotions.   
Newsletters and Blogs are available to all members on our website.  Guidelines for articles.

Ambiguous Times are No Time for Ambiguous Leadership

Written By: Adam Bryant

With so many employees working remotely, leaders must take extra care to ensure their communications leave no room for misinterpretation.

In a previous job, I worked for a manager who was terrific in almost all the ways you’d want a leader to be terrific — she was smart, straightforward, consistent, ambitious for great work. But she did have a small email tic that would occasionally give me pause. If I had to be out of the office, I would send her a note the night before. Her response was always the same: “Fine.”
That simple word, so clear in conversation, becomes more complicated in an email, in which there is no context or signal of tone. Did she mean fine as in, “Sure, no problem”? Or was it more of a, “Well (sigh), okay”? I’m fairly confident it was the former, but I was never 100 percent certain.

In a previous job, I worked for a manager who was terrific in almost all the ways you’d want a leader to be terrific — she was smart, straightforward, consistent, ambitious for great work. But she did have a small email tic that would occasionally give me pause. If I had to be out of the office, I would send her a note the night before. Her response was always the same: “Fine.”
That simple word, so clear in conversation, becomes more complicated in an email, in which there is no context or signal of tone. Did she mean fine as in, “Sure, no problem”? Or was it more of a, “Well (sigh), okay”? I’m fairly confident it was the former, but I was never 100 percent certain.
Second, whenever there is uncertainty, people’s thoughts can go to dark places and start spinning worrisome scenarios. Two CEOs I’ve interviewed brought this insight to life by sharing their own memorable stories.
Christy Wyatt, a Silicon Valley veteran who is now the CEO of cybersecurity firm Absolute Software, based in Vancouver, British Columbia, recounted an experience of communication gone awry when I spoke to her years ago. “People will make up stories in the white space,” she said. “We have a very full kitchen [in the office]. I hired a new head of business operations, and she decided we were going to switch out the vendors. There was a week when the supply went very low. Because we hadn’t said anything about it, people started saying, ‘There are layoffs coming; bad things are going to happen.’”
Wyatt had to tell everyone that the change in vendors was the reason for the dwindling snack supplies, adding in an all-hands meeting: “Guys, it’s just the nuts in the kitchen. That’s it.” The lesson for her? “People look for symbols, and they look for meaning where maybe there isn’t any,” she said.

Tom Lawson, the chair and CEO of FM Global, a property insurance company headquartered in Johnston, R.I., shared a similar story. “As I was moving up through the different management positions, I learned the hard way about how people can interpret a message,” he told me. “I was running our research group, where we have a lot of science Ph.D.s. One morning, it was rainy and horrible as I drove to work. I got to the parking lot, which was full, so I had to park far from the building and walk through the pouring rain without an umbrella. I was drenched and running late for a conference call.
“So, I walked right past the receptionist, didn’t talk to anybody, went into my office, and shut the door. I did my conference call and then forgot to open my door when it was over. About three hours later, our head of research knocks on the door. He said, ‘Can I talk to you? We’ve got a problem. Everyone’s saying that the company’s in financial trouble and that our research is going to get outsourced.’ I said, ‘What?’ Then he said, ‘You walked right into the building on the day we released our financials, and you didn’t talk to anybody. You shut your door and you locked yourself in.’”
Lawson added: “In fact, our financials were fine, and I told him the story of what happened, and he started laughing. I spent the rest of the day walking around, telling people that everything was fine. But it was a great example of how your actions can be misinterpreted. If you don’t communicate, people will make up narratives themselves, and those narratives may be negative.”
The opportunities for people to worry about hidden meaning have gone up exponentially, because many of us no longer see our managers every day, and because we are all living in a time of great uncertainty. In this environment, the absence of action or comments on key events may provide grist for the anxiety mill, too. Because of this, leaders need to make sure that their communications are as free of ambiguity as possible, so that all employees who are working remotely can focus on the work itself, rather than worrying about what the boss is thinking.

Article can be found: https://www.strategy-business.com/blog/Ambiguous-times-are-no-time-for-ambiguous-leadership

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The CPPA is a volunteer, non-profit organization. We welcome the assistance of any interested member in the operation of the association. Volunteer positions include serving on one of the CPPA committees which include the Advisory Committee, Membership Committee, Publicity Committee, Professional Development Committee, Technology Committee, Publicity Committee (includes Social Media), Legislative Committee, and the Conference Program Committee.
Volunteers are always welcome to assist with the planning and preparations for our regional workshops and for the annual conference. If you are interested in learning more about volunteer positions please send to president@cppaparking.org or you may also contact the entire board at cppaboard@cppaparking.org

For questions send email to contact@cppaparking.org.


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It is the objective of the CPPA Newsletter to be a forum for the exchange of ideas. As such, the opinions and positions stated are those of the authors and do not necessarily represent those of the California Public Parking Association, nor do they represent an endorsement of any product or service by the Association.  Those submitting materials for inclusion in the Newsletter are expected to obtain any and all required permissions to allow their publication.
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California Public Parking Association  •  P.O. Box 5690  •  Sherman Oaks, CA 91413


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